Incident Management - Talk the Talk, Walk the Walk
Remember when we were at school, and people said - “Actively listening in class guarantees 50% prep for the upcoming test”? The same goes for being proactive at work in ways that will instantly prepare you to manage incidents better (at night or in general).
In this talk, I will lay out the foundations of incident management, including key questions that if you’ll be able to answer - You will be able to easily manage incidents, no matter the time and place. I will also show the best practices I’ve finalized over the years that helped me get a clear vision of how to manage production incidents in the quickest & efficient way possible.
Embracing the tips I’ll give you will guarantee you’ll not only talk the talk but also walk the walk when it comes to incident management.